A lot of my work is with words, talking and listening, but I pay as much attention to silence. A sudden in-breath, a twitch of anger, a look of sorrow at a memory all point to something.
Uncovering ‘the rules’
It’s tricky because the issues are hidden in our subconscious. Often, we carry a rule book of “should and shouldn’t” that is so familiar, we assume it must be true.